Privacy Policy

Last updated: 13/09/2025

Rumphi Enterprises Limited (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.rumphienterprises.com, purchase our products, request our services, or otherwise interact with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

  • Name, email address, and phone number (when submitting forms or requesting quotes).
  • Billing and shipping addresses (when purchasing products).
  • Payment details (processed securely by third-party payment providers, not stored by us).
  • Any other details you voluntarily provide through our contact forms, surveys, or communications.

b) Automatically Collected Information

When you browse our website, we may collect:

  • IP address and browser type.
  • Device information and operating system.
  • Pages visited, time spent, and referring websites (via cookies and analytics tools).

c) Cookies and Tracking

We use cookies to improve website performance, personalize user experience, and track analytics. You can manage or disable cookies in your browser settings, though some features may not function properly.

2. How We Use Your Information

We use your information for purposes such as:

  • Providing and managing cleaning services and product sales.
  • Processing payments and delivering orders.
  • Responding to enquiries and providing customer support.
  • Sending quotes, invoices, and important service/product updates.
  • Improving our website, services, and product offerings.
  • Marketing and promotional communication (only with your consent).
  • Legal compliance and fraud prevention.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share data with:

  • Service providers (e.g., payment processors, delivery partners, IT support).
  • Legal authorities if required to comply with applicable laws.
  • Business partners where necessary to fulfill your requests (e.g., subcontracted service providers).

All third parties are required to handle your data securely and only for the purposes specified.

4. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes using secure connections (SSL), trusted payment gateways, and access controls.

5. Data Retention

We retain your information only for as long as necessary:

  • Customer accounts and transaction records are kept for legal and accounting purposes.
  • Enquiry and quote details are stored for a reasonable period to assist with follow-ups.

6. Your Rights

As a user, you have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications at any time.
  • Request a copy of the personal data we hold about you.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at info@rumphienterprises.com.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

8. Children’s Privacy

Our services and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Rumphi Enterprises Limited

Email: info@rumphienterprises.com

Phone: +260 955 767 835

Website: www.rumphienterprises.com

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