Terms an Conditions

Last updated:13/09/2025

Welcome to Rumphi Enterprises Limited. By using our website www.rumphienterprises.com (“Site”) and requesting a quotation for our services or A-Plus cleaning products, you agree to the following Terms and Conditions. Please read them carefully before submitting a quote request.

1. Use of Our Website

  • The Site is provided for information and quotation purposes only.
  • By submitting a quote request, you confirm that all information provided (name, contact details, service/product requirements) is accurate and complete.
  • You agree not to misuse the Site, attempt unauthorized access, or disrupt its operation.

2. Quotation Requests

  • The “Add to Quote” and “Request a Quote” functions are designed to help you select services or products you are interested in and send them to us for review.
  • Submitting a quote request does not create a binding contract.
  • After reviewing your request, our team will provide an official quotation by email or phone, which may include pricing, availability, and service/product details.
  • Quotations are typically valid for a limited period (e.g., 14 days) unless otherwise stated.

3. Services and Products

  • Rumphi Enterprises provides cleaning services (residential, commercial, pest control, landscaping, sanitation, laundry, disinfection, mobile toilets, water treatment) and manufactures/supplies A-Plus cleaning products.
  • All services are subject to site assessment and confirmation.
  • Product availability is subject to stock levels at the time of order confirmation.

4. Pricing and Payment

  • Prices provided on the Site are for quotation purposes only and may vary based on order volume, service scope, or delivery location.
  • Payment terms will be outlined in your official quotation or invoice.
  • Work or delivery will only commence after acceptance of the quotation and confirmation of payment terms.

5. Delivery and Scheduling

  • Service dates and delivery timelines will be confirmed once the quotation is accepted.
  • While we strive to meet agreed timelines, delays may occur due to circumstances beyond our control (e.g., weather conditions, supply chain issues).
  • Any changes to scheduling will be communicated promptly.

6. Cancellations and Changes

  • You may request changes or cancellations to your quotation before acceptance without penalty.
  • Once a quotation has been accepted and work scheduled, cancellations or changes may incur charges for costs already incurred.

7. Liability

  • Rumphi Enterprises exercises reasonable care in providing services and products, but we are not liable for:
    • Damage or loss caused by misuse of products.
    • Circumstances beyond our control (e.g., natural disasters, third-party failures).
  • Nothing in these Terms limits our liability for fraud, gross negligence, or where otherwise prohibited by law.

8. Intellectual Property

  • All content on this Site, including logos, images, and text, is owned by or licensed to Rumphi Enterprises.
  • You may not copy, reproduce, or distribute content without our written permission.

9. Privacy

  • By submitting a quotation, you consent to our collection and use of your data as outlined in our Privacy Policy.

10. Governing Law

  • These Terms are governed by the laws of Zambia.
  • Any disputes shall be resolved through negotiation in the first instance, and if unresolved, through the appropriate courts of Zambia.

11. Contact Us

For questions about these Terms & Conditions, please contact:

Rumphi Enterprises Limited

Email: info@rumphienterprises.com

Phone: +260 955 767 835

Website: www.rumphienterprises.com

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